Refund policy

30-Day Return Policy

You have 30 days after receiving your order to request a return.

To be eligible, the watch must be returned in the same condition in which it was received, without additional wear, damage, alteration, sizing, or servicing. All original packaging, accessories, tags, box and papers, if included with the purchase, must also be returned. Proof of purchase is required.

To begin a return, contact us at pieceoftimehnl@gmail.com. If your return is approved, we will provide a return shipping label and instructions on how and where to send the package.

Items returned without prior authorization will not be accepted.

Damages or Order Issues

Please inspect your order immediately upon delivery. Contact us as soon as possible if the watch arrives damaged, defective, materially different from its description, or if you receive the wrong item so we can review the issue and make it right.

Non-Returnable Items

Sale items and gift cards are final sale and cannot be returned.

Exchanges

We do not process direct exchanges. The fastest way to purchase another watch is to return the original item and place a separate order after the return has been approved.

Refunds

Once your return is received, we will inspect the watch and verify that it is in the same condition in which it was shipped.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at pieceoftimehnl@gmail.com.